Help centre
Questions, answered properly
Plain-English answers on how Loonie Tokens work, how our cabinets are verified, and how to manage your account.
Tokens and play
Nothing at all. Loonie Tokens (LT) are virtual souvenir points created strictly for social entertainment on Loonie Play Hub. They have zero cash value and cannot be redeemed for money, gift cards, or physical prizes.
You receive 15,000 LT automatically when you register. After that, you can claim your 2,500 LT daily login drop, spin the daily compass wheel every 24 hours, scratch instant bonus cards, complete daily and weekly quests, level up your XP bar, or use the free instant top-up button in the header.
No. Loonie Play Hub has no store, no checkout page, and no payment processor. We never ask for credit card or banking details under any circumstances.
No. Loonie Tokens are bound to your personal account as an entertainment score and cannot be transferred, traded, or sold between players. However, you can invite friends via your referral link so both of you receive a 50,000 LT bonus grant from the vault.
Click the golden "+" top-up button in the header wallet or open the Rewards Hub to claim an instant complimentary 2,500 LT refill at zero cost.
Fairness and games
Our featured HTML5 cabinets from Play'n GO, Pragmatic Play, and Light & Wonder run directly from their official demo containers using independently audited random number generators. Our in-house wheel, scratchcards, and Community Jackpot draws use HMAC-SHA256 server/client seed pairs that you can inspect and rotate inside your Account Security tab.
Every game tile displays its theoretical Return to Player (RTP) percentage and volatility rating on hover, and the full paytable and symbol breakdown are published on each game's launch page.
Never. Every round is statistically independent. Your loyalty status increases your daily wheel multiplier and daily token grant, but never alters reel probabilities.
Account and safety
You can activate an in-browser session break timer (15, 30, or 60 minutes) on our Responsible Play page, or lock your account for 24 hours, 7 days, 30 days, 6 months, or permanently from your Self-exclusion tab.
Click "Forgot password?" on the Log in page to request a password reset link, or update your password anytime inside Account Security.
We allow one account per person so Community Jackpot drops and milestone draws remain fair for every participant.
You must be at least 19+ years of age (or the age of majority in your province or territory) to register and access Loonie Play Hub.